Operations

Optimizing the efficiency and effectiveness of each component of a business contributes greatly to happy customers and a healthy bottom line.

What we do:

  • Measurement of each operational component of your business
  • Benchmarking against top performers in primary and adjacent industries
  • Obtaining insights from staff on where they see room for improvement (both to generate good ideas and to obtain buy in)
  • Setting goals with all participants on board and helping them get excited to move forward
  • Monitoring of goal achievement

Examples of our work:

Analyzed operational effectiveness at all levels of a bank.  Uncovered multiple areas for improvement including one department working 50% less effectively than was thought. With department head, set goals that gave the department, and the company as a whole, rewarding objectives to maximize contribution.

Our other capabilities

Business Intelligence

Employee/Team Performance

Marketing

Recruiting

Business Process Outsourcing

Executive/Staff Coaching

Mergers and Acquisitions

Sales

Cost Reduction

Expert Answers & Key Relationships

Negotiations

Software/Process Automation

Customer Experience/Loyalty

Innovation

Operations

Strategy