OperationsOptimizing the efficiency and effectiveness of each component of a business contributes greatly to happy customers and a healthy bottom line.
What we do:
- Measurement of each operational component of your business
- Benchmarking against top performers in primary and adjacent industries
- Obtaining insights from staff on where they see room for improvement (both to generate good ideas and to obtain buy in)
- Setting goals with all participants on board and helping them get excited to move forward
- Monitoring of goal achievement
Examples of our work:
Analyzed operational effectiveness at all levels of a bank. Uncovered multiple areas for improvement including one department working 50% less effectively than was thought. With department head, set goals that gave the department, and the company as a whole, rewarding objectives to maximize contribution.