Customer Experience / LoyaltyIt’s much easier to keep customers than to find new ones. Happy customers grow your business by providing referrals when approached the right way.
What we do:
- Competitor customer experience measurement benchmarking
- Polling current customer base to determine satisfaction levels and areas of potential improvement
- Polling former customers who recently left the business
- Measuring number and results of referrals, and strategies to increase and improve them
- Ensuring systems are functioning to provide continual customer feedback
- Obtaining positive ratings on review websites
- ….and much, much more
Examples of our work:
Helped advertising company measure the ‘happiness level’ of their clients and created a triaging system to prioritize efforts where needed to boost happiness, client retention, and referrals.